Legal Notice
| Sales Agent | Design L LLC |
|---|---|
| General Manager | Masayo Suzuki |
| Location | 〒969-2701 1091-48 Yanbe Sawatake, Hibara, Kitashiobara Village, Yamagata Prefecture, Fukushima |
| Phone number | 090-8929-7479 |
| Email address | info@tabinoito.com |
| Business hours | 9:00 AM - 6:00 PM (Closed: irregular holidays) |
| Travel agency registration | Registered travel agency by the Governor of Fukushima Prefecture, No. 27 |
| Sales price | Details are listed on each tour's detail page. Please check at the time of booking. |
| Additional fees other than the product price | The facility entrance fee, meal costs, and experience fees are not included in the tour price. |
| Payment Methods |
・Credit card payment (prepayment, using Stripe) Visa / Mastercard / American Express / JCB, etc. ・Bank transfer (prepayment) ・Cash payment (settlement on the day) ※For credit card payments, please proceed using the payment link sent after the reservation is confirmed. ※For bank transfers, the account details will be provided after the reservation is confirmed. |
| Payment Deadline |
For credit card payments: within 7 days after reservation confirmation (up to 7 days before the tour date) For bank transfers: up to 7 days before the tour date For cash payments: on the day of the tour |
| Service Provision Period | At the date and time specified upon reservation confirmation |
| Cancellation and Changes |
In case of cancellation or changes due to customer circumstances, the following cancellation fees will apply. ・Up to 14 days before the tour date: Free ・From 13 days to 7 days before the tour date: 20% of the tour price ・From 6 days to 2 days before the tour date: 30% of the tour price ・The day before the tour date: 40% of the tour price ・On the day of the tour: 50% of the tour price ・No-contact cancellation: 100% of the tour price ※In case the tour is canceled due to bad weather or other reasons at our discretion, no cancellation fee will be incurred. |
| Refund Policy |
For credit card payments: The amount after deducting the cancellation fee will be refunded to the card. The refund process will be completed within 7 business days after cancellation acceptance (it may take a few more days for the card company to reflect the refund). For bank transfers: The amount after deducting the cancellation fee will be transferred to the specified account. The transfer fee will be borne by the customer. Refunds will generally be processed within 7 business days after cancellation acceptance. |
| Travel Agency Terms |
Our company operates based on the standard travel agency terms. Standard Travel Agency Terms (PDF) |
| Itinerary Management | Itinerary management will be conducted by our company. A tour manager will accompany during the tour. |
| Travel Insurance |
For your safety, we will provide travel insurance (Sompo Japan 1-night 2-day coverage). This is included in the tour price. |
| Disclaimer |
In the event of changes or cancellations to the tour due to bad weather, natural disasters, delays or cancellations of transportation, or other reasons not attributable to our company, we cannot be held responsible. We cannot be held responsible for accidents or injuries during the tour, except in cases of our negligence. |
【Request to Customers】
- Tour details may change due to weather or local conditions.
- Please be sure to inform us of any health conditions or special considerations at the time of application.
- If a minor is applying, parental consent is required.
- During the tour, please follow the guide's instructions.
【Contact Information】
If you have any questions, please feel free to contact us at the following:
Design L LLC (Tabinoito)
Phone: 090-8929-7479
Email: info@tabinoito.com
Reception hours: 9:00 AM - 6:00 PM (irregular holidays)
Contact